Refund & Returns Policy

Introduction

This Refund & Return Policy ("Policy") governs all payments, cancellations, refunds, and service-related financial transactions made with FX LP Global Solutions FZE LLC ("Company," "we," "us," or "our").

By purchasing or engaging with our services, you ("Client," "User," or "Customer") acknowledge and agree to the terms outlined in this Policy. This Policy is designed to ensure transparency, fairness, and clarity in all financial dealings between FX LP Global Solutions FZE LLC and its clients.

Nature of Services

FX LP Global Solutions FZE LLC provides custom digital services, including but not limited to:

• Web Design & Development
• Search Engine Optimization (SEO)
• Image Post-production & Retouching
• eCommerce Solutions
• Product Retouching
• Branding & Design

Due to the intangible, customized, and labor-intensive nature of these services, they are non-returnable once work has commenced.

Partial Refund — 3 Day Claim Window

To be eligible for a partial refund:

• The request must be submitted within 3 calendar days of the project start date
• Limited work has been completed at the time of request
• The request is made in writing via email or formal communication channel

The refund amount will be calculated based on the work completed, time spent, and resources allocated up to the point of cancellation.

General Refund Principles

Refunds are not guaranteed and are issued solely at the discretion of FX LP Global Solutions FZE LLC, subject to:

• The stage of the project
• The amount of work completed
• The resources allocated
• The terms agreed upon in the project contract

All refund requests will be reviewed on a case-by-case basis.

Eligibility for Refunds

Full Refund (Pre-Project Stage)

You may be eligible for a full refund if:

• A cancellation request is submitted before any work has started
• No project resources have been allocated
• No internal planning, research, or documentation has been initiated

Note: Payment processing fees may be deducted.

Partial Refund (Early Project Stage)

You may be eligible for a partial refund if:

• The project has started but is still in early stages
• Limited work has been completed
• Cancellation is requested within the 3-day claim window

Refund amount will be calculated based on:

• Time spent
• Work completed
• Resources used

No Refund (Mid to Late Project Stage)

No refunds will be issued if:

• Significant development work has been completed
• Milestones have been approved
• Design or development deliverables have been shared
• The project is near completion or already delivered
• The 3-day partial refund window has expired

Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• Change of mind after project initiation
• Lack of required communication or delays from the client
• Failure to provide necessary materials or approvals
• Dissatisfaction without valid technical or contractual justification
• Services completed according to agreed specifications
• Expired project timelines due to client inactivity
• Rejection of delivered work after approval stages

Deposit and Advance Payments

• All initial deposits or upfront payments are non-refundable
• Deposits secure project scheduling, resource allocation, and initial planning
• Work begins only after deposit confirmation

Milestone-Based Payments

For projects divided into milestones:

• Each milestone payment is tied to completed deliverables
• Once a milestone is approved, it becomes non-refundable
• Clients are responsible for reviewing and approving each stage carefully

Cancellation Policy

Clients may request project cancellation under the following conditions:

Before Work Begins

Eligible for full refund (excluding processing fees).

After Work Begins

Partial refund may apply if claimed within the 3-day window.

After Major Progress

No refund will be issued.

All cancellation requests must be submitted in writing to support@fxlpglobal.com.

Revisions and Client Satisfaction

FX LP Global Solutions FZE LLC is committed to delivering high-quality work and offers revisions based on the agreed scope.

• Revisions are included within project terms
• Additional revisions may incur extra charges
• Refunds will not be granted if revision requests have been fulfilled

Third-Party Costs and Services

Any third-party expenses are non-refundable, including but not limited to:

• Hosting and server costs
• Domain registration fees
• Third-party plugins or licenses
• API subscriptions and SaaS tools

These costs are governed by third-party providers and are outside our control.

Chargebacks and Payment Disputes

Clients agree to contact FX LP Global Solutions FZE LLC before initiating any chargeback or dispute.

• Unauthorized chargebacks may result in service termination
• Legal action may be taken in case of fraudulent disputes
• We reserve the right to present evidence of completed work

Refund Processing

If a refund is approved:

• Processing time: 7–14 business days
• Refund method: original payment method (where possible)
• Transaction and processing fees may be deducted

Project Abandonment

If the client becomes unresponsive for more than 30 days:

• The project may be considered abandoned
• No refunds will be issued
• Additional fees may apply to resume the project

Exceptional Cases

In rare and exceptional situations, FX LP Global Solutions FZE LLC may issue refunds outside standard terms at its sole discretion. Such decisions are final and non-negotiable.

Policy Updates

We reserve the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of our services indicates acceptance of any changes.

Contact Information

For any refund or cancellation requests:

FX LP Global Solutions FZE LLC